Frequently Asked Questions
Everything you need to know about your next timeless writing instrument.
What materials are used in Ellington Pens?
Our pens are crafted from premium materials including aircraft-grade aluminum, hand-polished resins, and stainless steel or 18k gold-plated nibs to ensure a luxurious writing experience.
Do you offer international shipping?
Yes, we ship our luxury writing instruments worldwide. Standard international shipping typically takes 7-14 business days, while express options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your pen, you can return it in its original packaging for a full refund or exchange.
Are Ellington Pens compatible with standard ink refills?
Most of our fountain pens use international standard cartridges or converters. Our ballpoint and rollerball pens are compatible with standard Schmidt or Parker-style refills.
How should I clean and maintain my fountain pen?
We recommend flushing your fountain pen with lukewarm water every 4-6 weeks or whenever you change ink colors to prevent clogging and ensure consistent ink flow.
Do the pens come with a warranty?
Every Ellington Pen is backed by a limited lifetime warranty against manufacturing defects to ensure your heirloom piece lasts for generations.