Returns & Exchanges
At Ellington Pens, we want you to be completely satisfied with your luxury writing instruments and accessories. If your purchase does not meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the pen in its original presentation box and secure it within a protective shipping carton to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing